Rivoli & Rivoli Orthodontics: Rivoli Peter S DDS at 77 Nichols Street in Spencerport, New York
Rivoli & Rivoli Orthodontics: Rivoli Peter S DDS is healthcare, which located in New York. They address is 77 Nichols Street.
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Phone: +1 585-278-1000
Address:
77 Nichols Street,Spencerport, New York
14559 Get directions
Web site: rivoliortho.com
Categories: Dentist
Customer Reviews about Rivoli & Rivoli Orthodontics: Rivoli Peter S DDS
- ✪ ✪ ✪ ✪ ✪I typically hate to leave poor reviews but this place is ridiculous. They are unaware of how to schedule appointments. And you will hear one thing while you're in the chair (such as your next appointment needs to be in two weeks) only to be scheduled for an appointment six weeks later. You have to fight for every appointment and there will still be a minimum 30 minute wait before you are seen. After a few months of this poor scheduling my younger sister has taken to calling a few hours before her appointments to triple check her time and today when she called she was informed that she would have to be there in 25 minutes. My sister explained that we live 20 minutes away and she wasn't sure if she as a 14 year old could get there on time. She was told she had to be here, on time, or else she would be charged for missing an appointment. For anyone that is cause for alarm, but as a young kid with no car, a big heart, and a terrible guilty conscience she was understandably frazzled. Every time that I have spoken with the secretary here we have made no headway. She won't even make eye contact and will continue to write a note or rearrange things on her desk as I express my concerns with scheduling and customer service. Her typical response is "Well these things happen" and is as frustrating as it is pointless. It's a shame that the actual orthodontists here who we have never had an issue with have their hard work undermined by a neglectful and frankly idiotic front desk. Even as I sit in the waiting room and write this review right now all I can hear is the front desk discussing the candy they're eating and her telling another patient she doesn't know what happened with her schedule and that she should have been back in weeks ago. The absolute worst customer service and scheduling I have ever experienced in any type of doctors office. If you can avoid this place I would do it at any cost.June 14, 2017by Caroline Huff
How would you rate this service?
☆ ☆ ☆ ☆ ☆